Complaints

Every citizen is entitled to fair and impartial service from the police. The Police Services Act, which governs what we do and how we do it, allows members of the public to file an official complaint against the service or policy of the Police Service or the conduct of police officers. In the majority of instances, the concern can be resolved by discussing the incident with a supervisor. Police work is complex, and the rules that apply are somtimes confusing for the public. Upon request, we will be pleased to discuss our actions, and the laws or procedures that apply, with anyone who believes that additional information is necessary.

As of October 19, 2009, all public complaints will be processed through the Office of the Independent Review Director (OIPRD). You may contact them directly at: Office of the Independent Police Review Director (www.oiprd.on.ca)

Who can complain?

A complaint is any member of the public who lodges a complaint about the policies or services of a Police Service or the conduct of a specific officer(s). You do not have to be a resident of Ontario to lodge a complaint. Some people, however, are not allowed to file a complaint with the OIPRD. Please refer to their website (www.oiprd.on.ca)

Investigating a Complaint

The OIPRD has a set of standards that will be followed when conducting an investigation into a public complaint. They have developed these standards to ensure that there is a consistent approach throughout Ontario. Regardless of who investigates the complaint, the investigator will tell the complainant how the complaint will be investigated; what cooperation is required from the complainant; how a decision will be reached; and what action will be taken at the end of the investigation.